Returns & Refunds policy

Conditions for returns:

At Sule's Products, we are committed to providing you with pure spices, masala powders and chutneys to enhance your culinary adventures. We take immense pride in the quality of our offerings and are deeply dedicated to ensuring your satisfaction. To uphold the freshness and safety of our products, we've established the following return policy:

• Non-Refundable Items: All products available at Sule's Products are non-refundable. Given the nature of our products and our unwavering commitment to food safety, we regret that we cannot accept returns or exchanges for any purchases.

• Quality Assurance: We wholeheartedly stand behind the exceptional quality of our products. In the rare event that you receive a damaged product during shipping or encounter any quality concerns with your Sule's Products spices, masala powders and chutneys, please don't hesitate to get in touch with our dedicated customer support number (+91 866-9578347) within 48 hours of receiving your order. We will swiftly assist you in addressing any issues.

• Contacting Customer Support: If you have any inquiries or encounter any issues related to your order product(s) contact/WhatsApp us on customer support number (+91 866-9578347).

Cancellation and Refunds:

• If you decide to cancel your order, You must notify the Company within 12 hours from your order confirmation, preferably by phone or email and quote your order number. We will not accept any cancellation requests after the mentioned cut off time.

• We may cancel an order if the product is not available for reasons that are not within our control. We will notify you if this is the case and return any payment that you have made.

• If the cancellation was made in time, we will refund or re-credit your debit or credit card with the full amount within 14 days.

• In the unlikely event that we deliver a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If we can only do a partial delivery (a few items might be not available), we would inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail help@sulesproducts.com